Terms & Conditions

1.1 These general conditions apply to all contracts for the sale or provision of goods or services by ALFASOFT GMBH., a company registered in Germany (Company Number HRB 100863) whose registered office is situated at Brüsseler Str. 1-3, 60327 Frankfurt am Main, Germany (“ALFASOFT”) to the exclusion of any other terms.
1.2 No addition to, nor any variation or waiver of, these general conditions, nor any terms or conditions proffered by the Customer or printed on the Customer’s purchase order shall have any legal effect unless expressly agreed in writing on behalf of ALFASOFT by a duly authorized employee of ALFASOFT.
1.3 A reference in these general conditions to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.4 The headings in these general conditions are for convenience only and shall not affect their interpretation.
1.5 Any typographical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by ALFASOFT shall be subject to correction without any liability on the part of ALFASOFT.
1.6 Reference to days, weeks or months is a reference to calendar days, weeks or months unless the context specifies otherwise.
1.7 “Working Days” means Monday to Friday and excludes bank holidays in England and Wales.
1.8 “Normal Business Hours” means 9am to 5pm on a Working Day.

2.1. ALFASOFT will endeavor to fulfill the Customer’s requirements promptly but no liability can be accepted for failure to deliver within advertised times.
2.2 Allow up to 28 days for delivery.
2.3 ALFASOFT reserves the right to make any changes whether technical or otherwise in the specification of the products or services which are required to conform with any applicable statutory or E.U. requirements or, where the products or services are to be supplied to the Customer’s specification or which ALFASOFT considers in its absolute discretion to be necessary, which do not materially affect their quality or performance.

3.1 Products will be invoiced at the prices ruling at the time of despatch.
3.2 Except where a quotation is expressed to be on the basis of a fixed price for a specific period, ALFASOFT may vary the price to reflect any variation in costs prior to delivery including without limitation any foreign exchange fluctuation, alteration of duties, increases in the cost of labor, materials or cost of manufacture or any delay caused by the Customer’s instructions or failure by the Customer to give ALFASOFT adequate information or instructions.
3.3 The price does not include VAT which will be charged at the rate ruling at the time of supply except where written proof of VAT exemption is provided at the time of placing the order.

4.1 Credit account invoices are due and payable in sterling 30 days from the date of the invoice unless otherwise agreed. Time for payment of the invoice shall be of the essence of the contract.
4.2 ALFASOFT should be notified immediately of any error on an invoice.
4.3 If any payment is overdue ALFASOFT may stop the delivery of products or provision of services to the Customer and payment shall become immediately due for all products and services supplied.

5.1 Products being sold shall remain the property of ALFASOFT until the whole of the price has been paid.
5.2 Until such time as the property in the products passes to the Customer, the Customer shall hold the Products as ALFASOFT’S fiduciary agent and bailee and shall keep the products separate from those of the Customer and third parties and shall keep the Products properly stored, protected and insured and identified as the property of ALFASOFT but the Customer may resell or use the products in the ordinary course of its business.
5.3 In the case of products which after delivery cannot be distinguished from or become intermingled with other goods, any such goods in the possession of the Customer or its agent shall be conclusively deemed to be or to include products the property of ALFASOFT by virtue of sub-clause 5.1 above and ALFASOFT shall have the right to nominate at its discretion which part of such goods are its property and to retake possession of the same at any time before the property has passed to the customer pursuant to Condition 5.1.
5.4 Until such time as the property in the products passes to the Customer and provided the products are still in existence (subject to clause 5.3) and have not been sold, ALFASOFT may at any time require the Customer to deliver up the products to ALFASOFT and, if the Customer fails to do so forthwith, ALFASOFT may during Normal Business Hours enter on any premises of the Customer or of any third party (in the case of a third party acting as agent for the Customer) where the products are stored and repossess the products.
5.5 The Customer shall not be entitled to pledge or charge in any way by way of security for any indebtedness any products which remain the property of ALFASOFT but if the Customer does so, all money owing by the Customer to ALFASOFT shall (without limiting any other right or remedy of ALFASOFT) forthwith become due and payable.
5.6 The risk in products shall pass to the Customer upon delivery or if the Customer wrongly fails to take delivery of the products, at the time when ALFASOFT has tendered delivery of the products.

6.1 ALFASOFT reserves the right to charge for delivery.
6.2 If full delivery cannot be made to the agreed drop point or delivery address due to the Customer’s act or omission, ALFASOFT may additionally charge for abortive journeys or part deliveries.
6.3 If the Customer fails to accept delivery ALFASOFT shall be entitled to:
6.3.1 make arrangements for storage of products and to charge the Customer accordingly and the Customer shall become responsible for the risk of loss of or damage to the products and for paying the contract price as if the products had been delivered; or
6.3.2 sell the products at the best price readily obtainable and (after deducting all storage, insurance and selling expenses) charge the Customer for any shortfall below the agreed price.

7.1 The Customer shall report promptly to ALFASOFT (and to the carrier if not ALFASOFT) any shortage or loss of or damage to products in transit. Damaged products and packing must be kept for inspection by ALFASOFT for a minimum period of 90 days.
7.2 ALFASOFT shall not be liable for any shortage, loss, damage or discrepancy unless notification (confirmed in writing) is received by ALFASOFT within 3 Working Days of delivery in the case of shortage, damage or discrepancy or within 13 Working Days from the date of delivery notified to the Customer in the case of total non-delivery.

8.1 All descriptions, technical specifications, drawings, and illustrations given in catalogs or other literature issued by ALFASOFT while given in good faith shall not form part of the contract unless specifically incorporated therein and ALFASOFT accepts no liability for minor variations.
8.2 ALFASOFT or where applicable the licensor or supplier to ALFASOFT owns all intellectual property rights including without limitation copyright, designs, trademarks, patents and any other intellectual property rights howsoever existing relating to the products or services supplied by ALFASOFT and whether or not registered and existing in any part of the world which subside in the specifications, data and other documents relating thereto.

9.1 Any know how, technical information or information relating to the intellectual property of ALFASOFT (and where applicable the licensor or supplier to ALFASOFT) or documents supplied at any time by ALFASOFT to the Customer in connection with the contract or any earlier associated trials shall be treated as confidential by the Customer, its employees and agents and shall not be used for any purpose other than for the purpose of the contract or reproduced or disclosed to any third party without ALFASOFT’s prior written consent, unless and until the same is public knowledge or comes into the Customer’s possession from a third party other than in breach of the obligations by such third party or where disclosure is required by law.
9.2 ALFASOFT’s or where appropriate its licensor’s or supplier’s trade marks, names and other intellectual property rights or such intellectual property rights which are in the reasonable opinion of ALFASOFT similar to ALFASOFT’s or where applicable its licensor’s or supplier’s intellectual property shall not be used otherwise than as applied by ALFASOFT to products supplied by it.

10.1 If the contract covers carriage to site, or inspection or commissioning by ALFASOFT on site, the Customer shall provide free of charge adequate and safe access and facilities to ALFASOFT, its employees and sub-contractors.
10.2 Any person engaged in work on-site in connection with the contract (other than an employee or sub-contractor of ALFASOFT) shall be deemed to be an employee or agent of the Customer.

11.1 ALFASOFT undertakes to repair or, at its option, replace products that fail (fair wear and tear excepted) within 12 months of the passing of risk in the products to the Customer pursuant to these general conditions provided that such failure has occurred under normal conditions and subject to proper storage, use and maintenance of the relevant products by the Customer provided that:
(i) the Customer notifies ALFASOFT promptly with details of any alleged defect or malfunction;
(ii) the Customer gives ALFASOFT or its agents the opportunity to inspect on-site or remotely and, if ALFASOFT so requests, the products are returned promptly carriage to be paid by the Customer (and details of carriage notified in writing to ALFASOFT in advance);
(iii) the products have not been repaired or modified by anyone other than ALFASOFT or its agents; and
(iv) the products have been installed in compliance with ALFASOFT’s recommendations.
11.2 If products are found to be defective ALFASOFT undertakes to refund the Customer’s reasonable expenses incurred in the United Kingdom in returning such products to ALFASOFT or to ALFASOFT’s order.
11.3 ALFASOFT may at its option elect to refund or forgo the contract price and take back the products supplied or equipment provided in full satisfaction of any liability or obligation under sub-clauses 11.1. and 11.2. above.
11.4 If installation recommendations are not included with the products, or have not been previously supplied by ALFASOFT, it shall be the duty of the Customer to request these from ALFASOFT within 7 days of the date of delivery of the products to the Customer. Failure to make such a request, or failure to comply with ALFASOFT’s installation recommendations, shall relieve ALFASOFT of any responsibility for any loss or damage to products attributable directly or indirectly to defective installation.

12.1 You have the right to withdraw from your purchase of an item within fourteen working days of the date the item is delivered to you, with the exception that no refunds are available on digital content after it has been downloaded. All other items must be sealed and remain complete.
12.2 An Alfasoft representative must authorize all returns and they will need to know the reason for the return, the product and serial numbers (if any) to which the refund applies and (if relevant) the DIBS credit/debit card purchase reference. You can contact us by email to info@alfasoft.com or by phone to your local Alfasoft office. If we agree to the return, you will be issued a Returns Number. All items should be returned by a secure method at your cost to your local Alfasoft office address. Please package the item securely and write the return number on the outside of the package. Send it to us with the delivery slip so that we receive it within seven working days of issuing a Returns Number.

13.1 The rights, obligations and liabilities of the parties under these conditions shall be in lieu of any warranty or condition implied by common law or by statute into a contract for the sale of products or supply of services and all such warranties or conditions are excluded to the fullest extent permitted by law.
13.2 No warranty is given that products or services are suitable or sufficient for any specific purpose unless such purpose is defined in the contract and expressly accepted by ALFASOFT in writing.
13.3 Any advice given or representation made by ALFASOFT, its employees or agents is given or made without liability or otherwise except only if ALFASOFT agrees in writing to provide technical advice in return for a specific fee, in which case the liability of ALFASOFT, its employees and agents shall be limited to the amount of the fee received for such advice.

14.1 ALFASOFT shall under no circumstances be liable in contract or otherwise for any loss, damage, expense or injury whatsoever (other than personal injury or death arising from the negligence of ALFASOFT of its employees or agents, responsibility for which is not excluded hereby) including loss of data, lost profits, contracts or goodwill, loss of anticipated savings or other special, indirect or consequential loss or otherwise arising out of or in connection with the supply, installation, use or failure of or defect in the products. Save in respect of claims for personal injury or death arising from ALFASOFT’s negligence, ALFASOFT’s liability shall be limited to the value of the products to which the claim relates whether such damages were reasonably foreseeable or actually foreseen.

15.1 The Customer shall forthwith on demand indemnify and hold harmless ALFASOFT and its employees from and against any claim made against, or any loss, cost, damage, injury or expense suffered by ALFASOFT or its employees or agents:-
(i) howsoever arising on the Customer’s site or on any site to which delivery is made or at which services are provided at the request of the Customer; or
(ii) caused or contributed to by the negligence of the Customer, its employees or other persons for whom the Customer is responsible; or
(iii) arising out of any breach by the Customer of or any liability of the Customer under the contract or these conditions; save, in any case, to the extent directly caused by the negligence of ALFASOFT, its employees or agents.
15.2 If at the request of (or by contract with) the Customer, ALFASOFT agrees to provide products or services to any person who is not a party to the contract, the Customer shall procure that such person agrees to be bound by these conditions as though a party to the contract, and the Customer shall indemnify ALFASOFT forthwith on demand from and against any consequences of the Customer failing so to do, including any claim made by such person which he could not make if a party to the contract.

16.1 ALFASOFT’s consent (which will not be unreasonably withheld) must be obtained before goods are offered for resale outside Germany.

17.1 The Customer shall be responsible for obtaining necessary consent and for complying with all obligations imposed by law, statute or local regulation in connection with any products supplied, equipment provided to the Customer or work done on the Customer’s site.
17.2 The Customer’s attention is drawn to the fact that statutory regulations and recognized codes of safe practice may cover the storage, handling, conveyance and use of products supplied by ALFASOFT.

18.1 ALFASOFT may stop the supply of goods or services or, at its option, forthwith terminate this contract on notice to the Customer without prejudice to any then accrued rights of either party if:
18.1.1 the Customer makes a voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction not involving insolvency); or
18.1.2 an encumbrancer takes possession, or a receiver is appointed, over any of the property or assets of the Customer; or
18.1.3 the Customer experiences any procedure or event similar to those specified in clauses 17.1.1 and 18.1.2 under the laws of any jurisdiction; or
18.1.4 the Customer ceases, or threatens to cease, to carry on business; or
18.1.5 ALFASOFT reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly; or
18.1.6 if the Customer commits any material breach of any provision of the contract or these conditions.

19.1 Neither party shall be liable for any failure to fulfill its obligations under the contract if such failure is due to strike, lock-out, industrial dispute, breakdown of plant, transport or equipment or, whether or not of the same nature as the foregoing, to any event or circumstances beyond a party’s reasonable control (“Event of Force Majeure”). If an Event of Force Majeure continues for a continuous period of more than [6 months], either party may terminate the agreement by written notice to the other party.
19.2 Any costs arising from such delay shall be borne by the party incurring the same.
19.3 Both parties shall use all reasonable endeavors to mitigate the impact of any Event of Force Majeure and to recommence performance of their obligations under the contract as soon as reasonably possible.

20.1 ALFASOFT shall be entitled to assign its rights and obligations hereunder wholly or partly to any subsidiary company of ALFASOFT or of ALFASOFT’s holding company for the time being.
20.2 No waiver by ALFASOFT of any breach of this contract by the Customer shall be considered as a waiver of any subsequent breach of the same or of any other provision. No forbearance, delay or indulgence by ALFASOFT in enforcing the provisions of the contract shall prejudice or restrict the rights of ALFASOFT nor shall any waiver of its rights operate as a waiver of any subsequent breach and no right, power or remedy herein conferred upon or reserved for ALFASOFT is exclusive of any other right, power, or remedy available to ALFASOFT and each of such rights, powers or remedies shall be cumulative.
20.3 All notices hereunder shall be in writing and in each case addressed to the most recent address or facsimile number notified to the other party. Any such notice may be delivered personally, by first class pre-paid letter or facsimile transmission and shall be deemed to have been duly given:
20.3.1 when delivered, if delivered by hand by courier or other messengers (including registered mail); or
20.3.2 when sent, if transmitted by fax during normal Business Hours on a Working Day (and if despatched outside Normal Business Hours on a Working Day, then at the next commencement of Normal Working Hours on a Working Day) and when a successful transmission report or return receipt is generated; or
20.3.3 48 hours after the date of posting if sent by first class post and proof of posting shall be sufficient evidence of due delivery.
20.4 If any provision of the contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the contract and the remainder of the provision in question shall not be affected.
20.5 The parties confirm their intent not to confer any rights on any third party by virtue of the contract and accordingly, the Contracts (Right of Third Parties) Act 1999 will not apply to the contract.
20.6 The contract supersedes all prior agreements, arrangements and undertakings between the parties and constitutes the entire agreement between the parties relating to the subject matter of the contract. The parties confirm that they have not entered into the contract on the basis of any representation that is not expressly incorporated into the contract. Nothing in this clause shall exclude or limit liability for fraudulent misrepresentation.
20.7 The contract shall be governed by the laws of Germany, and the parties irrevocably submit to the exclusive jurisdiction of the courts of Germany.